Why does SSI have rude representatives?

I touched on some memories that the call triggered. I don't understand why people have to work with mental health or anyone with needs if they have no empathy. Saying you have a heart versus verbally or physically showing it are two different things. I talk about some reasons I have no contact with the woman who gave birth to me. Shop Normee's has a sale going on 10% off $25 or more stop by www.shopnormees.store.