Why Empathy is a Technical Skill in Software Development ft. Andrea Goulet

Watch this episode to learn why empathy involves a suite of technical skills.  Andrea Goulet is the author of Empathy-Driven Software Development. In this episode, she describes why the industry needs more empathy. Not only to help it overcome a history and culture of shame and contempt, but also to help its coders flourish by developing 12 empathy skills.  00:00 – Introduction 00:25 – About Andrea Goulet  1:04 – Why empathy matters to software development  2:42 – Deconstructing what empathy means for software engineers  3:49 – The role of empathy in technology  6:00 – Why is there a culture of contempt and shame in the software industry?  10:27 – What is an Empathy System Architecture?  12:31 – How can empathy create a resilient software system?  14:21 – What programming and empathy have in common  18:23 – Why the software industry needs a systems overhaul to overcome a culture of contempt  23:20 – How to create a culture of empathy in tech  29:04 – Andrea Goulet’s Purposeful Empathy Story  34:27 – Conclusion  CONNECT WITH ANDREA  ✩ Twitter: @andreagoulet  ✩ LinkedIn: https://www.linkedin.com/in/andreamgoulet/  ✩ Business: www.heartware.dev ; corgibytes.com  ✩ Online community: empathyintech.com  CONNECT WITH ANITA  ✩ Email [email protected]  ✩ Website https://www.anitanowak.com/  ✩ LinkedIn www.linkedin.com/in/anitanowak  ✩ Instagram https://tinyurl.com/anitanowakinstagram  ✩ Twitter https://twitter.com/anitanowak21  ✩ Facebook Page https://tinyurl.com/PurposefulEmpathyFacebook  ✩ Facebook Group https://tinyurl.com/PurposefulEmpathyCommunity  ✩ Podcast Audio https://tinyurl.com/PurposefulEmpathyPodcast  This episode was brought to you by Grand Heron International  REACH THEM AT  ✩ Website www.grandheroninternational.ca; www.ghi.coach  ✩ LinkedIn https://www.linkedin.com/company/grand-heron-international/  ✩ Facebook https://www.facebook.com/grandheroninternational/  ✩ Instagram @Grand_Heron_International  ✩ Twitter @GrandHeronIntl  ✩ https://twitter.com/GrandHeronIntl  To watch the video with subtitles: https://www.youtube.com/channel/UC78vaeHVmoxebZCYtqsKe0A  Video Edited by David Tsvariani