Why ERP Change Management Makes or Breaks Implementation

Ashley Birrell-Riley, a change management lead with over a decade of experience on large-scale ERP transformations, joins the Comparesoft ERP Podcast to explore the single factor that most often decides whether an ERP implementation succeeds or fails: change management. 88% of programmes with excellent change management meet or exceed their objectives, against just 13% of those with poor change management. Ashley explains what sits behind that gap, drawing on programmes across local government, construction, and transport, including an award-winning ERP implementation at the Royal Borough of Kensington and Chelsea. In this episode, Ashley talks about: What change management actually means inside an ERP programme, beyond communications and training How to measure adoption with stage gates and readiness surveys, before and after go-live The difference between a skill gap and a will gap, and how to handle workarounds How to build a change strategy from scratch after system selection Why change champions carry the load when supporting 30,000 employees with a team of four How to make the business case for change management investment to a CFO 🔗 Listen and read more: https://comparesoft.com/erp-software/implementation/change-management/