Why Feedback Conversations Go So Wrong | Jess Chapman

Most people aren’t afraid of feedback. They’re afraid of the awkwardness, defensiveness, tension, and fallout that often comes with it. In Part 2 of Jess Chapman’s feedback series, she shares the N.I.C.E.R. framework — a practical, brain-friendly approach for having difficult conversations without triggering defensiveness or damaging relationships. You’ll learn:• Why most feedback conversations fail• How to reduce threat responses and defensiveness• The five-step N.I.C.E.R. framework• How to address behaviour without attacking the person• What to do when someone doesn’t change after receiving feedback If you’ve ever put off a difficult conversation, this episode is for you. Want to go deeper? Join Jess live on June 24 at 12 PM EST for Fearless Feedback, a practical webinar on how to give feedback that actually lands. The webinar is free for Substack subscribers and will include real-world examples, tools, and opportunities to practice these skills. Sign up through the Wired to Work Substack for access. #leadership #feedback #communication #management #emotionalintelligence #leadershipdevelopment #workplaceculture #wiredtowork Chapters (00:00:00) - How to Get a Bad Person to Change Their Behavior(00:00:50) - How to Make Feedback More Annoying(00:06:29) - "I hear your intention" in the following conversation(00:07:27) - How to Manage Time in a Meeting(00:10:28) - Lesson 6 on Validating Intent and Talking to People(00:16:07) - E3CA: Working In The World of Work