EPISODE · Aug 22, 2025 · 45 MIN
Why Fixed Ops Is the Future of Dealerships | Insights from Sheila Pogue
from The PartsEdge Podcast · host PartsEdge
Today, Kaylee Felio interviews Sheila Pogue, who shares her journey from working in restaurants to becoming a parts manager and eventually transitioning to a vendor role at Dealer OMG. Together, they take on one of the industry’s big conversations: why fixed ops is treated like the “redheaded stepchild” of dealerships, and how better marketing, internal buy-in, and creative partnerships can help change that. Sheila draws on her deep boots-on-the-ground experience to share practical strategies for getting buy-in from decision-makers, why being vendor-savvy pays off, and the overlooked potential of accessories and wholesale parts.If you’re looking for real talk and actionable ideas to empower your parts team—and maybe a laugh or two about dealership life—this episode delivers. Whether you’re on the counter, in the GM’s chair, or working to support the automotive world, Kaylee and Sheila’s conversation will remind you why the parts department is really the flywheel that keeps the dealership engine running.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com--------------------------------------------TakeawaysFixed ops drives dealership success.Customer service is a key focus.There are many opportunities within fixed ops that dealerships often miss.Chapters00:00 Mentorship and Success in Dealership03:35 Transitioning to Remote Work07:19 Strategizing Dealer Operations Relationships11:14 Meta Founder Recalls Early Recruitment13:48 Passion for Automotive Client Support18:00 "Unique Store Branding Focus"19:41 Maintaining Customer Engagement in Auto Sales24:36 Boosting Service Revenue Strategies26:44 "Maximize Budget with Petty Card"30:35 Dealership Leadership and Inventory Changes35:17 PartsEdge: Streamlining Parts Management36:45 "Direct Approach to Self-Solutions"42:06 NCM Bender 20 Group Overview42:59 Vetted Vendor Association's Impact
What this episode covers
Today, Kaylee Felio interviews Sheila Pogue, who shares her journey from working in restaurants to becoming a parts manager and eventually transitioning to a vendor role at Dealer OMG. Together, they take on one of the industry’s big conversations: why fixed ops is treated like the “redheaded stepchild” of dealerships, and how better marketing, internal buy-in, and creative partnerships can help change that. Sheila draws on her deep boots-on-the-ground experience to share practical strategies for getting buy-in from decision-makers, why being vendor-savvy pays off, and the overlooked potential of accessories and wholesale parts.If you’re looking for real talk and actionable ideas to empower your parts team—and maybe a laugh or two about dealership life—this episode delivers. Whether you’re on the counter, in the GM’s chair, or working to support the automotive world, Kaylee and Sheila’s conversation will remind you why the parts department is really the flywheel that keeps the dealership engine running.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com--------------------------------------------TakeawaysFixed ops drives dealership success.Customer service is a key focus.There are many opportunities within fixed ops that dealerships often miss.Chapters00:00 Mentorship and Success in Dealership03:35 Transitioning to Remote Work07:19 Strategizing Dealer Operations Relationships11:14 Meta Founder Recalls Early Recruitment13:48 Passion for Automotive Client Support18:00 "Unique Store Branding Focus"19:41 Maintaining Customer Engagement in Auto Sales24:36 Boosting Service Revenue Strategies26:44 "Maximize Budget with Petty Card"30:35 Dealership Leadership and Inventory Changes35:17 PartsEdge: Streamlining Parts Management36:45 "Direct Approach to Self-Solutions"42:06 NCM Bender 20 Group Overview42:59 Vetted Vendor Association's Impact
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Why Fixed Ops Is the Future of Dealerships | Insights from Sheila Pogue
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