Why Guests Choose Competitors Over You—Fix This Now!

What makes guests choose one property over another?Is it the price? The location? The number of bedrooms? While all of those factors matter, the reality is your property needs to stand out from the moment a guest lays eyes on it, whether that’s on an OTA, your website, or social media.This episode is part of my special mini-series where I sit down with top industry professionals and ask them:“What’s your #1 tip for accommodation businesses in 2025?”With competition heating up and guest expectations rising, it’s no longer enough to simply list your property and hope for the best. You need to make strategic updates to ensure your property gets seen, booked, and remembered.I sat down with Craig Westaway from BNB Booking, a short-term rental legend who manages some of Australia’s most sought-after high-end properties. Craig has built a business around delivering an exceptional guest experience—one that drives repeat bookings and higher nightly rates.Craig’s answer?Optimisation is …SHOW LINKS:📌 BNB Booking Website – https://bnbbooking.com.au📌 Follow Craig on LinkedIn – https://www.linkedin.com/in/craig-westaway#ListingOptimisation #GuestExperience #MoreBookings2025📋 In this episode, we discuss:00:00 Introduction and Guest Welcome00:31 Overview of B&B Booking01:24 Challenges in Short-Term Rentals02:29 Importance of Quality and Experience05:48 Tips for 2025 and Listing Optimization09:50 Conclusion and Contact Information▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ 🥊 Hotel - BNB - STR Owners! 🥊 Need more direct bookings or a brand new website? The trusted tech partner you can count on. We deliver results. 🥊 https://www.ibooked.online ​​​​​​​​​​​🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES! 📧Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of using this content. Actions taken should be based on your personal due diligence.Affiliate Disclaimer: This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links. This show aims to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I believe in the products and services we link to and that you may benefit from them. If you do purchase through my affiliate links; I want to thank you for your support.