Why have so many landlords left Letting Agents and moved to Open Rent? - Ep. 2134a

Why Are 8% of UK Landlords Leaving High Street Estate Agents? Suzanne Smith, lawyer turned landlord, and the person behind The Independent Landlord, joins us today to explore why so many UK landlords are turning their backs on High Street estate agents in favour of self management platforms like OpenRent. What’s driving this shift? Suzanne shares her personal experience and valuable insights into the frustrations that are prompting this change. In this episode, Suzanne reveals how nearly 9% of landlords have switched from traditional agents to OpenRent in the last two years. From poor communication and hidden fees to the struggles of managing a property through agents who don’t meet expectations, Suzanne explains why self management can sometimes feel like the better option, even if it involves extra work. For estate and letting agents, this episode is a great opportunity to hear directly from a landlord who has experienced both sides of the property management process. It’s time to reassess how you’re delivering value to your clients and ensure you’re offering the best service possible.