Why Health Systems Keep Getting Patient Experience Wrong | Amanda Brummitt, FACHE

Patient experience gets treated as a soft metric. Amanda Brummitt, FACHE, has spent 25+ years in health system operations proving it is a margin lever, a retention lever, and the first thing most AI rollouts ignore.\n\nIn this episode of The Clinical Realist, Dr. Sarah Matt sits down with Amanda Brummitt, Principal of Brummitt Group, to unpack why patient experience is strategy, not sentiment, and what health system leaders get wrong when they bolt AI onto a broken experience.\n\nGuest: Amanda Brummitt, FACHE, Principal, Brummitt Group\nHost: Dr. Sarah Matt, MD, MBA, surgery-trained physician-executive\n\ndrsarahmatt.com | https://calendly.com/sarahmattmd—Resources & Links:📖 Get the Book: "The Borderless Healthcare Revolution" is available now on Amazon and major retailers.💼 Work with Dr. Matt:Looking for a keynote speaker or strategic advisor?Visit: drsarahmatt.com🔗 Connect on Social:LinkedIn: https://www.linkedin.com/in/sarahmattmd/YouTube: https://www.youtube.com/@DrSarahMatt-ClinicalRealist📧 Subscribe to The Briefing: drsarahmatt.com/newsletter-signup —Disclaimer:The views expressed on this podcast are those of Dr. Sarah Matt and her guests. They do not necessarily reflect the official policy or position of any affiliated institutions. This content is for informational and educational purposes only and does not constitute medical advice or a professional consulting relationship.