Why Hotels Need Older Staff - Penny Brown, Burgh Island Hotel

In this episode, Penny Brown, Managing Director of the Burgh Island Hotel in England, shares why age diversity is important and the benefits of hiring older workers in the hospitality industry. Listen now to learn about:The current staffing challenges in the hospitality industry and typical hiring practices.The transient nature of young workers and the impact of high turnover on hotels.The lack of proper induction and care for new employees in many hotels.The advantages of hiring older workers, including their maturity, reliability, and connection to the local community.The importance of balancing younger and older workers to create a thriving and sustainable hospitality business. A few more resources:If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands