Why Hours is a More Effective Metric than Revenue (John Bennett)

#43 - He’s scaled Sunny Days In-Home Care to more than 37,000 hours of care each week across five offices through a mix of organic growth and acquisitions. In this episode, CEO John Bennett breaks down exactly how he’s centralized his back office, structured his org chart, and defined a clear set of North Star KPIs. He shares why hours—not revenue—drive alignment across the organization, how shift coverage acts as a real-time pulse check on culture, and how RACI thinking brings clarity as teams grow. John also walks through the challenge of getting buy-in during periods of change, especially when roles evolve and specialization increases. And he shares the teams' simple but powerful focus: maximizing the “hours of good” they delivers to individuals and families who need care most.John Bennett on [email protected] Sunny Days In-home Care Sponsors:Mert TaggartPhoebe—10% off, mention the Lab