Why I start work, phone calls with this question - S1E15

from Security Business: Marketing and Ops for Ambitious Alarm Companies · host Marshall Jones Jr.

When I call someone for work, I start with this simple question: “How are you doing today?” It sounds like a filler question, small talk for no reason. Except I do it on purpose. Two reasons really. One, I want to frame the conversation in my head to be about the other person. Two, I want to get an immediate sense of their attitude before I jump into the conversation agenda.

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This episode was published on March 6, 2023.

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