Why Incentivizing AHT is Often Dumb

from CX RIOT RADIO · host David Powers

Do you incentivize your call center agents' AHT (Average Handle Time)?  Why? Stop. Anyway... share, rate, review! The Caffeinated CX LinkTree: https://linktr.ee/caffcx

Episode metadata supplied by the publisher feed · Published Jan 21, 2022

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Why Incentivizing AHT is Often Dumb

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