Why Integrations Matter More Than Features in Hospitality Tech with Colin Jackson, Dojo

Great hospitality tech should work quietly in the background. When it doesn’t, operators feel it immediately.In this episode of the podcast, Chris is joined by Colin Jackson, Head of Partner Technology at Dojo, to unpack why integrations are one of the most important and most overlooked parts of hospitality technology.They discuss what good integration really looks like, why the word seamless is often overused, and how poor connections between systems create hidden costs, lost revenue, and operational headaches for teams on the ground.The conversation explores payments and EPOS integrations, guest expectations around flexible ordering and payment, and how clean data flow helps operators make better commercial decisions.Colin also shares Dojo’s approach to open partnerships, why no single provider can do everything well, and what operators should look for when choosing technology partners at scale.This episode is a practical look at how integrations underpin reliability, trust, and better guest experiences across modern hospitality.