Why internal buy-in makes or breaks deals

Welcome back to the Mastering Sales and Negotiations podcast. I’m your host, Rachel Massey. This week on the podcast, we were joined by Emma Pacey, Trading Director at one of the UK’s largest supermarket chains. In our conversation, Emma lifted the lid on what we called the double negotiation - the balance between securing great deals with suppliers and negotiating just as effectively inside the organisation to align teams, priorities, and strategy. Today, I’m joined by Robin Hoyle to unpack the key takeaways from that discussion — from the art of internal persuasion to the traits that separate good suppliers from truly great partners. And why Robin? Well, he’s a leading figure in the learning and development space, a regular speaker at global conferences, the author of two books on learning culture, and a former Sales Director who’s been in the hot seat of high-stakes negotiation himself. In short, he knows his stuff. Let’s dive in.