Why Knowing Beats Thinking in Customer Experience

Flight cancelations...we've all been there! Everybody hates to go through it, but some airlines help make it less of an ordeal for their customers. In the air travel meltdown of 2020, just about everything that could have gone wrong, did. But lessons were also learned. The companies best prepared to pivot quickly and adapt were those that invested in digital customer experience. Through a combination of data capture, machine learning, and AI-fueled chatbots, these intelligent enterprises streamlined critical processes and softened the landings for their customers and partners. How did they do it? Check out this episode of InsideAnalysis to find out! Host @eric_kavanagh will interview Tech Analyst Evan Kirstel, and Ido Bornstein HaCohen from Verint.