Why Managed Services Is Growing for Business Central Partners | Poize2, Scott Burkhardt | Episode 303

In this episode of PartnerTalks, host Rick McCutcheon speaks with Scott Burkhardt, founder of Poize2, about why the real work in Dynamics 365 Business Central often begins after go-live and how managed services are becoming central to the Microsoft Partner business model. Burkhardt explains why many ERP customers underestimate the effort required to maintain, optimize, and continuously improve cloud ERP environments once implementation is complete. As Business Central evolves through twice-yearly release waves and ongoing updates, organizations require structured support models to manage system performance, user adoption, and process adjustments over time. Tune in to learn why managed services are reshaping Business Central delivery models, how Partners can create sustainable post-go-live service offerings, and what this shift means for the future structure of the Microsoft ERP ecosystem. (Originally Aired March 6, 2026)