Why Manufacturing Marketers Need to Focus On Customer Experience (CX)

Featuring Augie Ray, Senior Research Analyst and Executive Advisor of Customer Experience at Gartner

Episode 370 of the The Kula Ring podcast, hosted by Kula Partners, titled "Why Manufacturing Marketers Need to Focus On Customer Experience (CX)" was published on December 23, 2025 and runs 42 minutes.

December 23, 2025 ·42m · The Kula Ring

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Summary

For the first episode in our 2025 Holiday Series we are looking back at our conversation with Augie Ray, Senior Research Analyst and Executive Advisor of Customer Experience at Gartner, about how CX is the most important aspect of marketing and how to focus on customers' unmet needs.

Episode Description

For the first episode in our 2025 Holiday Series we are looking back at our conversation with Augie Ray, Senior Research Analyst and Executive Advisor of Customer Experience at Gartner, about how CX is the most important aspect of marketing and how to focus on customers' unmet needs.

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