Why mediation matters: Improving outcomes in FOI appeals | L'importance de la médiation : Améliorer les résultats des appels en matière d'accès à l'information

Mediation is a powerful and efficient way to resolve freedom of information appeals. This episode explores the value-add of mediation and how building trust, active listening, and education can lead to win-win settlements for both parties. Commissioner Kosseim speaks with Shaun Sanderson, a mediator at the IPC, about how mediation works, what parties should do to prepare, and what they can expect to get out of the process. -- La médiation est un moyen puissant et efficace de résoudre les appels en matière d'accès à l'information. Cet épisode explore la valeur ajoutée de la médiation et la manière dont la confiance, l'écoute active et l'éducation peuvent conduire à des accords gagnants pour les deux parties. La commissaire Kosseim s'entretient avec Shaun Sanderson, médiatrice au CIPVP, sur le fonctionnement de la médiation, sur ce que les parties doivent faire pour se préparer et sur ce qu'elles peuvent attendre du processus. The information, opinions, and recommendations presented in this podcast are for general information only. It should not be relied upon as a substitute for legal advice. Unless specifically stated otherwise, the IPC does not endorse, approve, recommend, or certify any information, product, process, service, or organization presented or mentioned in this podcast, and information from this podcast should not be used or reproduced in any way to imply such approval or endorsement. None of the information, opinions and recommendations presented in this podcast bind the IPC’s Tribunal that may be called upon to independently investigate and decide upon an individual complaint or appeal based on the specific facts and unique circumstances of a given case.