Why Mobile IDs Are Still Hard to Use, with IDScan.net COO Jillian Kossman

Mobile driver's licenses are gaining momentum across the US, but turning digital credentials into something people can actually use in everyday life remains a major challenge. In this episode of the ID Talk podcast, hosts Alex Perala and Tony Bitzionis speak with Jillian Kossman, COO of IDScan.net, about the fragmented mobile ID landscape, the barriers facing businesses that want to accept digital credentials, and why Louisiana has emerged as an interesting case study in mDL adoption.The conversation also explores the changing identity fraud landscape, including how criminals can exploit unfamiliarity with mobile IDs, the growing role of AI and deepfakes, and IDScan.net's observations on rising fraud in cargo and logistics, financial services, and education. Kossman explains how fake IDs are being used to steal entire truckloads of goods and how "ghost student" schemes target financial aid programs using stolen or synthetic identities.Finally, Kossman discusses one of the identity industry's persistent communications challenges: helping consumers understand why identity verification is necessary in the first place. As fraud tools become more accessible and sophisticated, she argues that stronger verification is increasingly essential to protecting consumers from impersonation and identity theft.