Why Most Business Leaders Don’t Really Care About Customers with Ryan Rael

Most leaders say they care about customers… but their actions tell a different story.Alyssa Nolte sits down with Ryan Rael to dig into the hard truth: many companies operate on assumptions, not real customer insight. They unpack why businesses ignore “lukewarm customers,” how assumptions kill growth, and what it really takes to build a culture that listens. If you’re rethinking how to connect with your customers before churn surprises you, this is worth the listen.What you’ll take away:Why most leaders don’t act like customer experience really mattersHow to spot and learn from your “lukewarm” customers before it’s too lateSimple ways to turn feedback into action so customers know you actually care