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Why Most Businesses Fail at Customer Service (And How to Fix It)

EPISODE · Jul 31, 2025 · 44 MIN

Why Most Businesses Fail at Customer Service (And How to Fix It)

from From The Trenches

Poor service costs businesses countless customers and revenue - yet most owners don't realize the extent of the problem. Marketing expert Rich Lamendola pulls back the curtain on why service matters more than advertising and how small changes can yield massive results.After losing both his father and corporate job within weeks, Rich built a thriving agency helping service businesses transform their customer experience. He shares battle-tested strategies for auditing your service delivery, empowering staff, and creating loyal customers who eagerly refer you to others.You'll discover:Why customer acquisition costs skyrocket with poor serviceA simple exercise to map and improve your customer journeyThe hidden ways bad service damages your brandHow to empower frontline staff to deliver excellenceKeys to maintaining service consistencyMethods for gathering honest customer feedbackQuick wins to immediately enhance your serviceWant hands-on help transforming your service delivery? Book a complimentary consultation about Rich's MAPS Blueprint framework.

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Why Most Businesses Fail at Customer Service (And How to Fix It)

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