EPISODE · Apr 29, 2026 · 54 MIN
Why Most People Aren't Really Thinking -- Scott Burgmeyer on Cognitive Biases and Leadership
from Lean Blog Interviews: Real-World Lean Leadership Conversations in Healthcare and Beyond · host Mark Graban
Most people think they're thinking. Scott Burgmeyer says they're mostly just reacting. Scott is the founder and CEO of Become More Group and coauthor of Think: The Road Less Traveled. In this episode, we dig into why smart, well-intentioned leaders keep making the same avoidable decisions -- and what to do about it. Episode page with links and more We cover the cognitive shortcuts that run in the background without us noticing, the ROAD thinking methodology, why AI won't be the differentiator most organizations are hoping for, and what it actually takes to build a culture where real thinking happens. Scott also shares the three growth questions he uses after every client meeting -- a simple practice that compounds fast. If you've ever watched a team fix the same problem twice and wondered why, this one's for you.
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What this episode covers
Scott Burgmeyer, founder and CEO of Become More Group, joins Mark Graban to discuss his book Think: The Road Less Traveled. They cover cognitive biases, the ROAD thinking methodology, why AI alone won’t differentiate most organizations, and practical tactics for leaders who want to build a culture of deeper thinking.
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Why Most People Aren't Really Thinking -- Scott Burgmeyer on Cognitive Biases and Leadership
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