Why Most SaaS Companies Get AI Wrong with Zach Garippa, CEO of Order.co

from SaaS Scaling Secrets · host Dan Balcauski

Dan Balcauski hosts Zach Garippa, CEO and co-founder of order.co, an AI-powered procurement platform managing nearly half a billion in annualized spend. Zach shares insights on the importance of solving customer problems before building technology, emphasizing efficiency in decision-making, and embedding AI to enhance business processes. They discuss order.co's approach to integrating AI, decision-making strategies in a growing company, and the value of customer-centric technology. 01:46 Order.co's Unique Business Model03:37 The Role of AI in Order.co's Success16:05 The Importance of Embedded AI22:58 Enhancing Customer Experience with AI25:17 Maintaining Decision-Making Speed28:27 Empowering Decision Makers40:29 Rapid Fire Closeout QuestionsGuest LinksConnect with Zach on LinkedInOrder.co

Episode metadata supplied by the publisher feed · Published Jan 13, 2026

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Why Most SaaS Companies Get AI Wrong with Zach Garippa, CEO of Order.co

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