EPISODE · Jan 13, 2026 · 44 MIN
Why Most SaaS Companies Get AI Wrong with Zach Garippa, CEO of Order.co
from SaaS Scaling Secrets · host Dan Balcauski
Dan Balcauski hosts Zach Garippa, CEO and co-founder of order.co, an AI-powered procurement platform managing nearly half a billion in annualized spend. Zach shares insights on the importance of solving customer problems before building technology, emphasizing efficiency in decision-making, and embedding AI to enhance business processes. They discuss order.co's approach to integrating AI, decision-making strategies in a growing company, and the value of customer-centric technology. 01:46 Order.co's Unique Business Model03:37 The Role of AI in Order.co's Success16:05 The Importance of Embedded AI22:58 Enhancing Customer Experience with AI25:17 Maintaining Decision-Making Speed28:27 Empowering Decision Makers40:29 Rapid Fire Closeout QuestionsGuest LinksConnect with Zach on LinkedInOrder.co
What this episode covers
Dan Balcauski hosts Zach Garippa, CEO and co-founder of order.co, an AI-powered procurement platform managing nearly half a billion in annualized spend. Zach shares insights on the importance of solving customer problems before building technology, emphasizing efficiency in decision-making, and embedding AI to enhance business processes. They discuss order.co's approach to integrating AI, decision-making strategies in a growing company, and the value of customer-centric technology. 01:...
NOW PLAYING
Why Most SaaS Companies Get AI Wrong with Zach Garippa, CEO of Order.co
No transcript for this episode yet