Why Only 13% of Firms Feel Ready to Scale – with Manish Kapur & Rich Brett

The data is in – and it's not pretty.After surveying 303 agencies and consultancies through the Business Maturity Quiz, we've launched The Maturity Gap Report, revealing just how wide the gap really is between the firms where operations is a strength and everyone else.In this episode, Harv is joined by operations consultant Manish Kapur and FinOps expert Rich Brett to walk through the headline findings – and what they actually mean for the way your business is run. Here are a few of the headlines they discuss:Role clarity is rarer than you think – only 35% of firms have clearly defined roles, and the knock-on effects reach everything from project delivery to decision-making bottlenecksMost operational knowledge lives in people's heads – just 21% of firms have documented their best practices, leaving businesses one resignation away from losing it allAutomation remains an untapped opportunity – only one in eight firms have automated any meaningful part of how they work, in 2026Time tracking data is being wasted – 41% of firms track time accurately, but only 13% are using that data to make decisions or course-correct mid-projectForecasting with confidence is the exception, not the rule – only one in four firms can forecast margins, revenue, and capacity with any real certaintyScale readiness is a widespread concern – just 13% of firms believe their operating model is ready for what's aheadIf you want to know where your business sits against the 303 firms in the report – and what separates the top performers from the rest – this is the episode to start with.This was originally recorded as a live webinar – if you'd prefer to watch with the presentation slides, head to YouTube here: https://youtu.be/GfQ-raYcGQgReady to take action to level up?1) Take the business maturity quiz – https://bit.ly/assess-business-maturity2) Read The Maturity Gap Report – https://scoro.com/blog/maturity-gap3) Subscribe to The Handbook: The Ops Podcast for the upcoming maturity series – https://linktr.ee/handbookpodcastAdditional Resources:👉🏽 Follow Manish Kapur on LinkedIn: https://www.linkedin.com/in/manishkapur/👉🏽 Follow Rich Brett on LinkedIn: https://www.linkedin.com/in/rich-brett-36903590/👨🏽 Follow Harv on LinkedIn: https://www.linkedin.com/in/harvnagra/ ➡️ This podcast is brought to you by Scoro, where you can manage your projects, resources and finances in a single system. Sign up for a free trial or a demo at https://scoro.com/demo – and for the VIP treatment, tell them Harv sent you.