Why Product Development Requires Human Connection With Mariah Hay

With technology evolving nonstop, the tools and software that will be developed in the future are surely more sophisticated than the last. But without designing them around human connection, they will just become mere objects that cannot be used to their fullest potential. Mariah Hay, Chief Experience Officer at Help Scout, discusses why the human element must never be set aside in product design and development. She emphasizes why an inclusive mindset is needed to come up with powerful ideas that can help change people's lives. Mariah also talks about her own challenges as a woman in a male-dominated space, the advantages of remote work, and the most effective approach to managing a geographically dispersed workforce.