EPISODE · Oct 22, 2025 · 15 MIN
Why Psychological Safety Is Essential to Quality — with C.J. Kaufman
from Lean Blog Interviews: Real-World Lean Leadership Conversations in Healthcare and Beyond · host Mark Graban
In this special bonus episode of Lean Blog Interviews, Mark Graban is joined by C.J. Kaufman, Education Chair for the ASQ Cincinnati Section, to preview the ASQ Southwest Ohio 2025 Conference, themed “Excellence Through Quality.” Episode page with transcript, video, and more Taking place Saturday, November 8, 2025, in Mason, Ohio, the event brings together quality professionals from the Cincinnati and Dayton regions for a half-day of engaging speakers, practical insights, and networking — plus an optional afternoon workshop with Mark. C.J. shares how the conference was designed collaboratively by the Cincinnati and Dayton ASQ Sections, what attendees can expect, and why psychological safety is a cornerstone topic for today’s quality and Lean leaders. Highlights Event Overview: ASQ Southwest Ohio 2025 — a collaboration between Cincinnati and Dayton sections. Theme: Excellence Through Quality — exploring leadership, teamwork, and continuous improvement. Keynote: Mark Graban on Psychological Safety, Quality, and Continuous Improvement. Featured Speakers Include: Deb Coviello — Leading Quality Susan Marshall — FDA Perspectives on ROI in Quality Management Colleen Soppelsa — Group Intelligence in Problem-Solving Optional Workshop: Hands-on Lean learning with Mark Graban in the afternoon session. Why It Matters: Quality and continuous improvement thrive when organizations foster safety, trust, and engagement. Quotable Moments “Psychological safety is essential for positive change — without it, continuous improvement can’t sustain.” — Mark Graban “We want people to leave with practical things they can use Monday morning.” — C.J. Kaufman “Excellence through quality isn’t just a theme — it’s how we build better systems and better workplaces.” — Mark Graban Event Details Location: Mason, Ohio Date: Saturday, November 8, 2025 Time: 8:00 a.m. – 1:00 p.m. (Workshop to follow) Includes: Breakfast + Lunch More Info & Registration -- ASQ Cincinnati Section Website Related Links Mark Graban – Psychological Safety Resources Lean Blog Interviews Archive
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What this episode covers
Mark Graban and C.J. Kaufman discuss why quality, leadership, and psychological safety must go hand in hand for sustainable improvement. Using the ASQ Southwest Ohio conference as context, they explore how leaders can build systems where people feel safe to speak up, improve quality, and strengthen continuous improvement. They discuss how the event brings together quality professionals from Cincinnati and Dayton to explore leadership, teamwork, and continuous improvement, with psychological safety as a central theme. C.J. shares how the conference was designed collaboratively and what attendees can expect from the speaker lineup. Listeners will also hear how quality improvement thrives when people feel safe speaking up, learning from mistakes, and challenging the status quo—key ideas that connect Deming’s philosophy, Lean thinking, and modern leadership practices.
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Why Psychological Safety Is Essential to Quality — with C.J. Kaufman
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