Why "Real-Time Social" Is Too Late for Twinspires

Leah Schultz, Senior Director of Brand & Social at TwinSpires Racing, Sports & Casino, joined the Social Pros podcast to discuss a winning real-time social media strategy. Huge thanks to our amazing sponsors for helping us make this happen. Please support them; we couldn't do it without their help! This week: Salesforce Marketing Cloud Snapchat Full Episode Details Leah Schultz, Senior Director of Brand & Social at TwinSpires Racing, Sports & Casino, is on the Social Pros podcast to share the secrets of TwinSpires' success. Social media never sleeps. And in the world of online gambling, sports, and racing, social pros need to have their finger on the pulse. Part of what makes TwinSpires' social content so engaging is that it pops up exactly when the fans need it – in real-time. Leah and her team don't delay when it comes to pushing out content. Someone just won their 7000th race? Her team will push out recaps, graphics, and copy, right there and then. Leah explains why this is especially important in this industry and what other social pros can do to stay ahead. She shares the strategies behind social listening, community management, and why a trusting, close-knit team is key to making fast decisions for social content. Leah also shares a little about the challenges of promoting racing and gambling content, including the regulations and how they differ by state. In This Episode: 4:34 – Leah shares a bit of background on TwinSpires Racing, Sports & Casino 5:50 – How Leah navigates the different regulations for social content 7:30 – How the TwinSpires team manages national vs. state-specific social content 11:20 - What Leah learned from her time with Papa John's legal team 13:30 – Why online casino and racing are a 24/7 business for the social team 16:55 – Why having a social team with passionate sports fans is so important for TwinSpires 20:19 – Where community management fits into the social team 22:05 – How TwinSpires manages age gating with its content 26:14 - Leah shares how she talks to leadership about social media and how that's changed over the years 29:41 – Leah gives her take on how VR and AR will play into the future of online casinos and sports 32:40 – Why Leah prefers Twitter over audio-only platforms like Clubhouse 35:52 – Leah's top tip for those looking to become a social pro Resources Get the new State of Marketing report for free from Salesforce Double your advertising spending on Snapchat Visit SocialPros.com for more insights from your favorite social media marketers.