Why Repeat Customers Start With Better Ordering | Chat w/ Jeff Kopple

Jeff Kopple, co-owner of Sicilian Pizza and Pasta, joins Shawn Walchef to share how an independent restaurant has stayed competitive through more than 15 years of industry change. He explains why investing in digital ordering and strong technology partners has helped the business compete with national chains, how ChowNow and Pepsi have become trusted operational partners, and why genuine hospitality, repeat customers, and long-term relationships remain the foundation of lasting success. Technology Helps Independents Compete With National Chains – Jeff Kopple believes great food isn't enough anymore. Online ordering, mobile experiences, and digital convenience help independent restaurants meet the same customer expectations as the biggest pizza brands while keeping more orders direct. Strong Partnerships Make Better Operators – From ChowNow simplifying online ordering to Pepsi supporting operations beyond beverage service, Kopple explains that the right partners don't just sell products—they help restaurants solve problems, improve profitability, and serve guests more effectively. Hospitality Is Still the Greatest Competitive Advantage – After more than 15 years in business, Kopple credits lasting success to repeat customers, long-tenured employees, and genuine relationships. Technology may make ordering easier, but it's the conversations, consistency, and community that keep guests coming back. Episode Links PepsiCo LinkedIn: https://www.linkedin.com/company/pepsico/ Sicilian Pizza and Pasta: https://sicilianpizzapasta.net/ Jeff Kopple Instagram: https://www.instagram.com/jeff.kopple/ ChowNow: https://get.chownow.com/ Where to find Cali BBQ MediaVisit our WebsiteFollow Restaurant Technology SubstackFollow us on InstagramFollow us on LinkedInLearn About our Media Services