Why Shippers & 3PLs who Focus on Customer Service Reduce Freight Costs

On this episode of "The Freight Project Podcast" listeners will learn:- The Value of Auditing Freight Invoices to ensure you're charging your customer accurately for shipping costs- Why a focus on customer service is vital for shippers, especially as the market is tight, rates are increasing, and there are many distractions in shipping that take away from customer service- Tips shippers can take to mitigate damage or loss issues so customer's get freight on time & damage free- Why it seems to take so long for carriers to process damage claims.