Why Social Media and Customer Experience Are Intertwined in a Lovers Embrace

Becky Carroll, Director of Social Media Strategy at PwC Consulting, joins the Social Pros Podcast this week to discuss the impact of trust (or lack of trust) on consumer behavior, how social can improve a customer's experience of a brand, and social media's newest maturity level. Please Support Our Sponsors Huge thanks to our amazing sponsors for helping us make this happen. Please support them; [...]