Why Successful Contact Centres Work Smarter, Not Harder

from CX Today · host CXToday.com

Watch on YouTube.CX Today's Kieran Devlin speaks to Ben Booth, CEO at MaxContact.In this session, we discuss the following:The key contact centre trends ahead of 2024 How to balance leveraging AI and automation and the human touch How important it is to develop a customer-centric strategyThanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel.You can also join in the conversation on our Twitter and LinkedIn pages.

Episode metadata supplied by the publisher feed · Published Dec 12, 2023

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Why Successful Contact Centres Work Smarter, Not Harder

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