Why Team Experience is vital for success - Alan Barber Former VP Global Customer Success TAM VMware

Send us Fan MailIn this episode of Get Amplified, we’re joined by Alan Barber, a leader who’s spent decades building and scaling high-performing teams at companies like VMware, Hewlett-Packard, and Mercury Interactive.And right from the start, he says something that sticks in our mind:Looking after your people isn’t part of the job… it is the job.This episode goes deep into what great team experience actually looks like in practice, and why it’s the difference between teams that just “do the job” and teams that go the extra mile for each other (and their customers).We get into:Why customer experience is only ever as strong as team experience What happens when trust, support, and challenge are out of balance How the best teams create a “family” feel, without losing performance edge The link between employee NPS, customer NPS, and real business results And why there’s no magic fix - it’s the combination of culture, operating model, and strategy Alan also shares brilliant real-world stories from teams where everything clicked (where people step in to help each other without being asked), to environments where politics and top-down decisions gnawed away at performance.It’s honest, practical, and a great reminder that high performance isn’t about pushing harder, it’s about creating the environment where people want to give their best.If you’re trying to build a team that doesn’t just work, but works together, this one’s essential listening.We would love you to follow us on LinkedIn! https://www.linkedin.com/company/amplified-group/