EPISODE · May 26, 2026 · 18 MIN
Why the Floor Matters More Than the Ceiling with Anthony Valletta of bartaco
from Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates · host Ovation
Send us Fan MailAnthony Valletta, CEO and President of bartaco, joins Zack Oates to break down what guest experience really looks like today. From managing expectations shaped online to delivering consistent in-store experiences, Anthony shares why the “floor” matters more than the “ceiling” and how brands can close that gap. He also dives into leadership, saying no, and why training for recovery matters more than perfect service.Zack and Anthony discuss: Why guest expectations are harder to meet than ever The importance of consistency during off-peak moments How to train teams to recover instead of react Why saying no is a leadership skill Turning service failures into long-term loyaltyThanks, Anthony!Links:https://www.linkedin.com/in/anthonyvalletta/https://www.linkedin.com/company/bartaco/https://bartaco.com/
Embed this episode
What this episode covers
Send us Fan Mail Anthony Valletta, CEO and President of bartaco, joins Zack Oates to break down what guest experience really looks like today. From managing expectations shaped online to delivering consistent in-store experiences, Anthony shares why the “floor” matters more than the “ceiling” and how brands can close that gap. He also dives into leadership, saying no, and why training for recovery matters more than perfect service. Zack and Anthony discuss: Why guest expectations are ha...
NOW PLAYING
Why the Floor Matters More Than the Ceiling with Anthony Valletta of bartaco
No transcript for this episode yet
Similar Episodes
No similar episodes found.
Similar Podcasts
No similar podcasts found.