Why True Crisis Support Is About Listening, Not Fixing: Lessons from a Crisis Call Center

In this episode, we explore the impactful work of Erin Sims, a licensed professional counselor and advocate working in Louisiana's crisis support systems. She shares insights on mental health stigma, the importance of authentic connection, and how advocacy transforms lives both on the macro and micro levels.This episode we discuss:The role of Via Link, a crisis call center handling 988 calls in Louisiana, and its impact on mental health crisis intervention.Erin's journey into advocacy, driven by personal experiences and systemic understanding.The significance of finding the right therapist, emphasizing connection and approach, and breaking the stigma around therapy.How advocacy work in schools and communities helps address systemic issues affecting youth and families.Personal stories illustrating the ripple effects of showing up and creating meaningful relationships.The importance of self-care, emotional regulation, and maintaining motivation in mental health professions.Practical tips on supporting mental health through listening, validation, and accessible resources like texting, chat, and 988.Timestamps:00:00 - Introduction to Erin Sims and her work in Louisiana's crisis support system00:45 - How Via Link operates and why crisis intervention is critical02:15 - Erin's path to advocacy—personal experiences and macro perspective04:00 - Breaking the stigma of therapy: finding a good fit and genuine connection06:30 - The macro impact of advocacy in schools and communities08:00 - Stories of meaningful relationships and their long-term impact10:35 - Navigating emotional fatigue and staying motivated13:00 - The importance of showing up for others and the ripple effect15:20 - Resources: How 988, chat, and texting support mental health17:00 - Erin’s favorite spots in New Orleans and cultural insights19:30 - Daily mindset strategies and emotional self-awareness22:00 - The significance of community and systemic change through advocacy24:00 - Practical ways to support loved ones and communities26:00 - Wrap-up: How everyone can contribute to mental health awarenessConnect with Erin:Via Link WebsiteLinkedIn🎙️ ABOUT HART & HUSTLE:Hart & Hustle delivers weekly conversations with mission-driven leaders transforming healthcare, education, and community services. Hosts Keenan Hart and Efrain dive into real-world strategies for leaders who want to scale impact without sacrificing authenticity. Subscribe for insights that empower your leadership journey.🔗 CONNECT WITH US:FRANSiS™ Website: https://fransis.aiLinkedIn: https://www.linkedin.com/company/fromfransis#MentalHealthLeadership #MissionDrivenImpact #CommunitySupport