Why we’re in a golden age for consumer insights, with Fenny Léautier, Philips

We live in a world full of volatility and uncertainty, so how do insights teams at the biggest brands go about trying to predict the types of products we might be buying in the future? It’s no easy task and yet, Fenny Léautier, Global Senior Director of Consumer Insights in the Personal Health division at Philips, believes now is a “golden age” for insights teams. In this episode of The Persuasion Game podcast, she says it’s no longer about trying to predict the future, but instead it’s about understanding the drivers for future opportunities. Fenny talks about the evolving role of insights teams, the impact of generative AI on the work they do, and why the human-factor still has a major role to play. Further Reading: Shaping the future: seven questions to help make your next trends strategy project a success Episodes are released bi-weekly. Follow us on LinkedIn for updates. Subscribe to The Persuasion Game Newsletter on LinkedIn. Want to know more about us? Visit our website here: thisistheforge.com This is an 18Sixty production for The Forge. CHAPTERS: (00:00) Introduction (03:44) Shifting Dynamics in Health and Wellbeing (08:13) Exploring Emerging Needs and Future Opportunities (09:53) Mapping the Future with Generative AI (14:52) The Human Connection in Insights (16:43) Cross-Functional Collaboration and Leadership Commitment (19:28) Embracing Generative AI for Strategic Growth