Why You Shouldn’t Make New Years Resolutions

As we all know, big New Year’s resolutions rarely last. The secret is actually small, incremental changes. In this episode, Mark helps you map out highly effective changes to your service business. He focuses on five steps you can follow to examine how you are delivering - from your clients' perspective - to identify gaps in your business and close them. From how to navigate the initial inquiry, delivering the service, and even ending the relationship, Mark (flying solo without Nick today) gives you small, actionable steps and questions you should be asking of your process along the service delivery spectrum to maximize your time and ultimately retain more satisfied clients.The Mastermind for Business podcast is powered by Business Accelerator Mastermind, a coaching program that helps service business owners and professionals double their revenue whilst halving their time in the business. Each week, Mark Creedon, a Business Coach at Business Accelerator Mastermind, speaks with some of the best business minds in the world and shares simple, practical steps you can take to create the business you always wanted.About Business Accelerator MastermindBusiness Accelerator Mastermind is a hands on practical program aimed at driving results fast. Spearheaded by Mark and Caroline Creedon and a range of highly qualified experts, the program will give you back the freedom you hoped for when you first started your business or professional practice. With his coaching program, Business Accelerator Mastermind, Mark helps business owners maximize their time, set and achieve goals, while remaining accountable.In today’s podcast, Mark explores:What should/shouldn’t you be working on?Resolutions don’t lastOnly incremental growth and change are sustainableFive stages of the client journey processThe inquiry, saying yes, starting the work, delivering the service, and ending the relationshipInquiry - mastering various aspects of this stepMake it easy to do business with you!Navigating the ‘sales conversation’Start clients sooner than later, including a ‘quick win’ to prove the value of your serviceDelivering the service - are you making ‘no news’ update calls during wait periods/downtime?Send us your comments and feedback!Resources/Links:Book: Buy Back Your TimeMark Creedon LinkedInMark Creedon FacebookBusiness Accelerator MastermindMastermind for Business Podcast----------About the Families in Business Podcast The Families in Business podcast is for family business owners who want to grow a thriving business together, without sacrificing the relationships that matter most.Each week, Mark and Caroline Creedon bring you honest conversations about the real challenges and opportunities that come with running a business as a family - from scaling and systems, to succession planning, to making sure the business serves your life and not the other way around.Whether you're in the early growth phase or thinking about passing the business on to the next generation, this podcast will give you practical strategies and a fresh perspective on the family business journey.----------About Your Hosts Mark and Caroline Creedon are business coaches with over three decades of hands-on experience helping Australian business owners build companies that give them more time, money and freedom. They understand the unique dynamics of running a business with family - because they live it themselves.----------Subscribe for More New episodes drop every week. Subscribe so you never miss practical advice on growing your family business, planning for the future, and building something that lasts.----------Enjoyed this episode? If this episode resonated with you, please leave a comment or review. It helps other family business owners find the show and join the conversation.