Why Your Customer Service Sucks (And What You Can Do About It)

Does your company treat you like trash? In this episode, Frank and Ian dig into the underlying reasons for the miserable state of customer service. From unhappy employees to an overreliance on outsourcing and technology, we discuss steps any business can take to become more customer-centric (and thus, more profitable).

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This episode is 1 hour and 13 minutes long.

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This episode was published on July 26, 2021.

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