Why Your Employees Are Burnt Out — Even When Engagement Is High

If your team is burnt out, quietly quitting, or emotionally checked out — your engagement score won't tell you why. That's the blind spot this episode is here to fix. Host Lisa Urbanski sits down with organizational consultant and author David Cohen to unpack the difference between employee experience and employee engagement — and why confusing the two is silently damaging your culture, your retention, and your bottom line. You'll learn: 🔍 Why high engagement scores can mask a deeply broken experience 📋 How surveys are gamed — and what the data is really telling you 🧠 The experience pyramid that drives real loyalty and performance 🤝 Why leadership owns this problem — not HR 🤖 How AI is quietly isolating your workforce ✅ 5 pillars of employee experience you can start using today 📍 Catch David live at SHRM 2026 — Pre-Conference Workshop, Orlando Tuesday, June 16 · 8:00 AM–12:00 PM EDT Register: https://registration.events.shrm.org/flow/shrm/shrm26/public-catalog/page/catalog/session/1768332959523001Vxhq ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━🔗 CONNECT WITH DAVID COHEN 🌐 Website: https://sagltd.com/ 💼 LinkedIn: https://www.linkedin.com/in/david-s-cohen-0b0191/ 📚 Leadership Courage Series: Part 1 – Having the Courage to Live Your Values: https://www.linkedin.com/pulse/part-one-having-courage-live-your-values-worth-david-s-cohen-ncdqc/ Part 2 – Building the Courage to Live Your Values: https://www.linkedin.com/pulse/part-two-building-courage-live-your-values-david-s-cohen-lm7nc/ 📩 Email: [email protected]━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Learn more about your ad choices. Visit megaphone.fm/adchoices