Why Your Retail AI Strategy Is Probably Wrong (And How to Fix It) | Spotlight Series

In this Retail Technology Spotlight Series episode, Chris Walton sits down with Experion Technologies' Mahesh Vijayaraghavan (VP of Retail & Consumer Goods) and Siraj Alimohamed (Global Head of Data & AI) to cut through the AI hype. From platform-first strategies to the pilot fatigue epidemic, Mahesh and Siraj break down why AI is overhyped at the dashboard level but underappreciated where it matters most, i.e. in 6 a.m. inventory decisions and real-time store operations. Learn why building AI like a muscle beats treating it like a project, how to escape automation chaos, and why your digital experience is about to become your biggest competitive advantage. 🔑 Topics covered: ✅ Why AI is overhyped but underimplemented in retail ✅ Platform-first approach vs. endless pilot programs ✅ Internal efficiency gains vs. consumer-facing AI investments ✅ Process optimization before automation (avoid the 30-40% fat) ✅ How digital experience becomes differentiation in the AI era ✅ Agentic AI that acts within guardrails, not just recommends ✅ The reinvestment strategy: internal savings to customer benefits 🎧 Don't forget to like, comment, and subscribe for more retail tech insights! #retailai #retailtech #omnitalk #digitalexperience #agenticai #retailinnovation #aiimplementation #experiontechnologies #retailpodcast #supplychain