Wi2023: Conflict Resolution and De-escalation Techniques

from BookED · host American Booksellers Association

Led by Caprice Hollins, author of Inside Out: The Equity Leader's Guide to Undoing Institutional Racism, this workshop will address current conflicts in retail spaces. Participants will have practice opportunities with real-life scenarios. Speaker: Caprice Hollins, Cultures Connecting, LLC (Renton, Washington) Recorded February 21, 2023, at Winter Institute 2023 in Seattle, WA Theme by Constant Companion https://constantcompanion.bandcamp.com

Episode metadata supplied by the publisher feed · Published Jul 17, 2023

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Wi2023: Conflict Resolution and De-escalation Techniques

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