Wi2023: The Art of Giving Great Service

from BookED · host American Booksellers Association

Build a culture of great service and treat your customers and colleagues like royalty! Join Elnian Gilbert, an educator with ZingTrain, as she teaches the recipe for providing service in a way that will make your store stand out! You will learn easy-to-implement (and teach) skills. When you leave this session you will understand what a culture of service looks like, how to deliver it consistently, and how to measure results. Speakers: Elnian Gilbert, ZingTrain (Ann Arbor, Michigan) Recorded February 22, 2023 at Winter Institute 2023 in Seattle, WA Additional bookstore education resources can be found at www.bookweb.org. Theme by Constant Companion

Episode metadata supplied by the publisher feed · Published Dec 7, 2023

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Wi2023: The Art of Giving Great Service

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This episode was published on December 7, 2023.

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