[WiCS PowerUp Spotlight] The Customer Success Talent Playbook episode artwork

EPISODE · Mar 30, 2026 · 54 MIN

[WiCS PowerUp Spotlight] The Customer Success Talent Playbook

from Women in Customer Success Podcast · host Marija Skobe-Pilley

Text us your questions and thoughts!March is a special time for celebrating women who lead. So what better time to spotlight six extraordinary women who not only lead in Customer Success, but also wrote a book on it! Literally.Welcome to the WiCS PowerUp Spotlight featuring the co-authors of The Customer Success Talent Playbook, a first-of-its-kind guide to CS hiring, careers, and team building.Meet the women behind it:✨ Ejieme Eromosele, VP of Customer Growth Quiq✨ Swati Garg, CEO Melo Associates✨ Parul Bhandari, CEO CustomerXSuccess✨ Elizabeth Blass 🌻, Chief Customer Officer Karbon✨ Kristen Hayer, CEO The Success League✨ Julie Fox, Director of Digital CS HylandSix women. Six perspectives. One powerful playbook.You'll hear ALL about:The story behind writing the book togetherCS hiring mistakes & hard-won lessonsSalary frameworks & career progressionBuilding sustainable, intentional CS teamsEmpowering yourself as a CS professionalCommunity, mentorship & what's nextWhether you're a CS leader, a job seeker, or breaking into Customer Success — grab your seat.👉 Follow Ejieme: https://www.linkedin.com/in/ejieme/👉 Follow Swati: https://www.linkedin.com/in/swatigargmhrir/👉 Follow Parul: https://www.linkedin.com/in/parul-bhandari-1294488/👉 Follow Elizabeth: https://www.linkedin.com/in/elizabethblass/👉 Follow Kristen: https://www.linkedin.com/in/kristenhayer/👉 Follow Julie: https://www.linkedin.com/in/julie-fox-1b05395a/👉 Learn more about The Customer Success Talent Playbook (& grab your copy of the book): https://www.cstalentplaybook.com/👉 Follow our host Marija on LinkedIn: https://www.linkedin.com/in/mspilley/__________________________________________________About Women in Customer Success Podcast:Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success Website - https://www.womenincs.co/podcast LinkedIn - linkedin.com/company/womenincsHost Marija Skobe-PilleyLinkedIn - https://www.linkedin.com/in/mspilley/Check out our Courses:The Revenue CSM  - https://womenincs.co/the-revenue-csm

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Text us your questions and thoughts! March is a special time for celebrating women who lead. So what better time to spotlight six extraordinary women who not only lead in Customer Success, but also wrote a book on it! Literally. Welcome to the WiCS PowerUp Spotlight featuring the co-authors of The Customer Success Talent Playbook, a first-of-its-kind guide to CS hiring, careers, and team building. Meet the women behind it: ✨ Ejieme Eromosele, VP of Customer Growth Quiq ✨ Swati Garg, CEO Melo ...

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[WiCS PowerUp Spotlight] The Customer Success Talent Playbook

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