Wie viele Fehler darf eine KI an der Hotline machen? Barmenia-Gothaer-COO Sylvia Eichelberg im Interview

from Handelsblatt Disrupt - Der Podcast über die Zukunft der Wirtschaft · host Larissa Holzki, Handelsblatt

Die COO der Barmenia Gothaer verantwortet die Transformation der Versicherung. Dazu zählt: Millionen von Kundenfragen mit möglichst viel KI zu beantworten. Im Podcast erklärt sie, wie das funktioniert.

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