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WIL Talk #202: Is AI Helping or Hurting Your Customer Relationships? episode artwork

EPISODE · Dec 12, 2025 · 34 MIN

WIL Talk #202: Is AI Helping or Hurting Your Customer Relationships?

from WIL Talk (Women in Leadership Talk) · host Vicki Bradley

Are you scaling customer success with AI or losing trust in the process?In this must-listen episode of Women in Leadership Talk, host Vicki Bradley sits down with Kellie Capote, customer success expert and author, to unpack how digital transformation and AI are reshaping customer experience, without sacrificing the human connection.From automation and personalization to trust, leadership, and business growth, Kellie shares real-world strategies for building customer success models that drive outcomes and relationships. If you’re navigating AI in business and wondering how to balance efficiency with empathy, this conversation will change how you think about customer engagement.Want to deepen your leadership journey?You’ll find two FREE mini-courses designed to elevate your leadership skills and a powerful leadership quiz to help you understand how you show up in the world, personally and professionally. Explore now: www.wilempowered.com, Free-mini-course

What this episode covers

Are you scaling customer success with AI or losing trust in the process? In this must-listen episode of Women in Leadership Talk, host Vicki Bradley sits down with Kellie Capote, customer success expert and author, to unpack how digital transformation and AI are reshaping customer experience, without sacrificing the human connection. From automation and personalization to trust, leadership, and business growth, Kellie shares real-world strategies for building customer success models that driv...

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WIL Talk #202: Is AI Helping or Hurting Your Customer Relationships?

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Frequently Asked Questions

How long is this episode of WIL Talk (Women in Leadership Talk)?

This episode is 34 minutes long.

When was this WIL Talk (Women in Leadership Talk) episode published?

This episode was published on December 12, 2025.

What is this episode about?

Are you scaling customer success with AI or losing trust in the process?In this must-listen episode of Women in Leadership Talk, host Vicki Bradley sits down with Kellie Capote, customer success expert and author, to unpack how digital...

Can I download this WIL Talk (Women in Leadership Talk) episode?

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