Will AI Transform the Way We Communicate Over the Phone? Habib Baluwala, GM at One New Zealand Discusses

Send us Fan MailIn our latest episode of The Tech Panel, we sit down with Habib Baluwala, a data insights and analytics leader and the General Manager for One New Zealand. Habib shares his expertise on building data products, driving business strategy through analytics, and the cutting-edge intersection of machine learning and technology. This episode takes an exciting turn as we explore the future of communication: the possibilities of integrating AI into phone calls. Habib dives into the potential benefits and challenges of AI-driven conversations, including: Enhanced customer service through real-time AI assistance. Improved accessibility and personalization in phone interactions. Ethical and privacy concerns surrounding AI in communications. The risks of over-reliance on automated systems. Alongside this, we discuss Habib’s impressive career journey, his PhD from the University of Oxford, and his leadership in designing innovative data solutions that drive business performance. Get ready for a fascinating conversation at the forefront of technology and business strategy! Support the showThank you for listening to The Business Game, where real founders break down the real levels of business.Whether you're building at Level 1 ($0–$1M) or scaling through Level 6 and beyond, this show is designed to help you understand exactly where you are, and what it takes to level up.If you enjoyed this episode, please subscribe, follow and leave a review. It helps more founders find the roadmap.For full episodes, level breakdowns and behind-the-scenes content, follow us on YouTube, TikTok, LinkedIn, Facebook and Instagram.Want to identify your level or learn more about The Business Game framework?Visit www.thebusinessgamegroup.comIt's time to Level Up!We’ll see you at the next level.