Will CRM Systems Replace Contact Center Platforms?

CX Today's Charlie Mitchell hosts Tom Martin, CEO of Glance. In this session, we consider the evolution of CRM systems, discussing: Whether CRM with swallow up contact center platformsIs the CRM a viable option for mid-market and enterprise businesses?How Glance is helping to bring CRM systems up to grade for contact center use casesOther exciting trends in the world of CRMLearn more about how Glance is helping prime CRM systems for contact centers by visiting here.Keep up to date by following: Twitter - @glancenetworksLinkedIn - @Glance NetworksThanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel. You can also join in the conversation on our Twitter and LinkedIn pages.