Will the new e-commerce rules really favour consumers?

In June, the Union Consumer Affairs Ministry came out with a list of proposed amendments to the Consumer Protection Act of 2019. These include appointment of a Chief Compliance Officer and a Resident Grievance Officer, provisions of fall back liability, registration of e-commerce entities and seeking an end to flash sales. The Centre claims that these amendments try to rein in unfair trade practices adopted by e-commerce companies and intend to take care of the interests of consumers. But not everyone agrees. Here we discuss the proposed amendments in a conversation moderated by: Guests: Prithwiraj Mukherjee, an Assistant Professor at IIM, Bangalore; Anupam Manur, an Assistant Professor at the Takshashila Institution. Host: Prashanth Perumal J Read the Parley article here. You can now find The Hindu’s podcasts on Spotify, Apple Podcasts and Stitcher. Search for Parley by The Hindu. Write to us with comments and feedback at [email protected]