William Osler Health Mitigates Hospital Violence by Prioritizing Customer Service

As manager of public safety and parking services for William Osler Health System, Calvin Millar is charged with developing a hospital workplace violence prevention program. Drawing from personal experiences in both hospital and non-hospital settings, Millar determined prioritizing customer service was the most effective way to mitigate violence. Millar elaborates on those experiences, plus:● How has he been able to measure the success of customer-centric service (9:51)● How his own mental health nursing background helped in creating the violence prevention plan (11:10)● Additional training opportunities offered to his security team (13:36)CAMPUS SAFETY SOCIAL MEDIA LINKS:● Facebook: https://www.facebook.com/campussafetymagazine● Twitter: https://twitter.com/CampusSafetyMag● Instagram: https://www.instagram.com/campussafetymag● LinkedIn Group: https://www.linkedin.com/groups/1836305/● YouTube: @campussafetymagazineCAMPUS SAFETY SOCIAL MEDIA LINKS: Facebook: https://facebook.com/CampusSafetyMagazineX: https://x.com/CampusSafetyMagInstagram: https://www.instagram.com/CampusSafetyMagLinkedIn Group: https://www.linkedin.com/groups/1836305YouTube: @Campussafetymagazine