Winning the Battle for Talent Podcast -- EP 3 -- The Supervisor: Part 1

During the latest episode of the “Winning the Battle for Talent Podcast,” our experts discuss: — The evolution of the supervisor — How their role evolved with the work-at-home shift — How to support them so that they can support their agents EP3 features a discussion with: 
 -- Michael Vermillion, Vice President and General Manager of J.D. Power Travel & Hospitality Intelligence. 
-- Mark Miller, Practice Leader, Customer Service Advisory, J.D. Power
 -- Scott Killingsworth, Director, Customer Service Advisory, J.D. Power -- Brian Kearney, Sr. Consultant, Customer Service Advisory, J.D. Power and Co-Founder, 5th Talent International -- Ted Nardin, Sr. Consultant, Customer Service Advisory, J.D. Power and President, 5th Talent International