wirtschaft tv Talk - Expertin: Die Begeisterung zählt!

What this episode covers

Esra Erdem, Senior Trainerin und Consultant bei STRATAVIS Training & Coaching ist sich sicher: Zufriedene Kunden haben zu wollen, ist sind keine sinnvolle Zielsetzung für Unternehmen. Stattdessen sollten diese nach Kunden-Begeisterung streben. Warum sie dieser Ansicht ist, erzählt sie im wirtschaft tv Talk. Im Gespräch mit wirtschaft tv Chefanchor Sascha Oliver Martin erläutert sie zudem, wodurch Begeisterung ausgelöst werden kann, welche Fehler dabei vermieden werden sollten und wie Unternehmen das Feedback ihrer Kunden einholen können.

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Frequently Asked Questions

How long is this episode of wirtschaft tv?

This episode is 9 minutes long.

When was this wirtschaft tv episode published?

This episode was published on January 31, 2023.

What is this episode about?

Esra Erdem, Senior Trainerin und Consultant bei STRATAVIS Training & Coaching ist sich sicher: Zufriedene Kunden haben zu wollen, ist sind keine sinnvolle Zielsetzung für Unternehmen. Stattdessen sollten diese nach Kunden-Begeisterung streben. Warum...

Can I download this wirtschaft tv episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.